Frequently Asked Questions

To become a partner, you need to be a registered business entity involved in medical tourism. You'll need to complete our online registration form and provide necessary documentation for verification. Once approved, you'll get full access to our platform.

There is no subscription fee for facilitators to use our platform. We charge a small, transparent fee on money transfers, which is clearly displayed before you make a payment. Other services like visa and hospital appointment booking are provided as part of our comprehensive support for partners.

We offer competitive exchange rates that are updated in real-time. Our rates are transparent, and you can see the exact amount the hospital will receive before you confirm any transaction. We strive to provide better rates than traditional banking channels.

Most payments are processed within 1-2 business days. The exact time depends on the destination country, banking hours, and regulatory requirements. We provide real-time tracking for all transactions.

Our platform supports visa appointment booking for a wide range of countries. The availability may depend on the specific Indian embassy's requirements and online systems in the patient's country of residence. Please check the visa booking section for a list of supported countries.

We recommend booking visa appointments as early as possible, ideally 2-4 weeks in advance. Popular locations and peak seasons may require even earlier booking. Our system will show available dates in real-time.

We provide dedicated support to our partners via email, phone, and live chat. Our support team can assist you with platform-related queries, transaction issues, and coordination with our partner hospitals. We also provide resources and guides to help you make the most of our services.

Our platform provides detailed hospital profiles with specializations, certifications, and patient reviews. You can filter hospitals by location, specialty, and other criteria. Our support team can also provide personalized recommendations based on specific medical requirements.